At Splendour Santorini we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

We use your personal data to provide and improve our Services (as defined below). By using the Services, You agree to the collection and use of information in accordance with this Privacy Policy.

How you may provide us with personal information

  1. By making a reservation or by using Splendour Santorini services.
  2. By providing the information to us by participating in a marketing initiative.
  3. By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it

Making a Reservation

When making a reservation or using Splendour Santorini services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card details, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Splendour Santorini may use the information you provide to send you offers and information about Splendour Santorini services

By Visiting our website

We use “cookies” on our website. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Splendour Santorini uses cookies to recognize visitors when they return to our site. Once we know it’s you, we can customize your online visit.

We use Google Analytics to measure how visitors interact with content on our website. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our website or our Facebook account and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags and embedded scripts, to record information about your interaction with our website. Additional information on how these services use such technologies can be found on Google’s website and Facebook’s website. The Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Hospitality Service, including monitoring the usage of our Service.
  • To manage Your Account and Reservation: to manage Your registration or reservation to our Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered guest.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend to and manage Your requests to Us.
  • To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room.

When do we disclose your personal information?

We disclose personal information only in these limited circumstances:

  • We may disclose a guest’s personal information to a person who, in the reasonable judgment of Splendour Santorini, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
  • Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
  • A third party retained by Splendour Santorini, to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.
  • Personal information may be shared with an agent retained by Splendour Santorini, to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
  • Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Splendour Santorini, it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions related to Our Business and Service.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Any such disclosure of a guest’s personal information by Splendour Santorini, to a third party, will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

Principles

EROSANTORINI will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.

  • Splendour Santorini, will protect your personal information with appropriate security safeguards.
  • Splendour Santorini, will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  • Splendour Santorini, will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above.
  • You are always free to refuse to provide personal information to us.
  • You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us and providing us with sufficient personal identifiers so we can act effectively on your request.
  • Splendour Santorini, will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your Personal Data and other information.

For any further information please contact us at:  info@splendoursantorini.com